Carl Zeiss Honored for Delivering ‘World-Class’ Customer Service
Earns Omega’s prestigious NorthFace ScoreBoard Award for exceeding customer expectations
OBERKOCHEN/Germany, PEABODY/Massachusetts/USA, Oct. 20, 2011 – Carl Zeiss Nano Technology Systems, a company of the Carl Zeiss Group and leading global provider of electron and ion beam microscopes, today announced that it has been awarded the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2010.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega.
Dennis Gershowitz (OMEGA Management) hands-over the North Face Award to Otto Boucky (Senior Director Service & Customer Care) and Herb Hughes (Vice President Customer Support Americas) — both Carl Zeiss (from left).
Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.
“Our customer base is one of our greatest assets, and providing them with exceptional service and support is critical to our success,” said Frank Stietz, Managing Director of Carl Zeiss NTS GmbH. “We are honored to be a recipient of the NorthFace ScoreBoard Award. It validates our efforts and inspires us to continue to focus on service excellence.”
Herb Hughes, Vice President of Customer Support at Carl Zeiss NTS LLC, and Otto Boucky, Global Head of Service at Carl Zeiss NTS agreed: “We are very excited about having been selected to receive this award. It is truly a culmination of years of effort to achieve this level of performance. To have this recognized by an outside company like Omega makes it all the more meaningful.”
The Carl Zeiss Group is a leading group of companies operating worldwide in the optical and opto-electronic industries. Carl Zeiss offers innovative solutions for the future-oriented markets of Medical and Research Solutions, Industrial Solutions, Eye Care and Lifestyle Products. During fiscal year 2009/10 the group of companies generated revenues of around EUR 2.98 billion. From fiscal year 2010/11 onward, eyeglass lens manufacturer Carl Zeiss Vision will be integrated as an autonomous business group (revenues of EUR 880 million in fiscal year 2009/10). The Carl Zeiss Group now has approximately 24,000 employees, including more than 10,000 in Germany. The Carl Zeiss business groups hold leading positions in their markets. Carl Zeiss AG, Oberkochen, is fully owned by the Carl Zeiss Stiftung (Carl Zeiss Foundation).
Carl Zeiss NTS
Carl Zeiss NTS GmbH is the Nano Technology Systems Division of Carl Zeiss. As a pioneer in electron microscopy with more than 60 years of experience, Carl Zeiss NTS is one of the leading manufacturers of electron and ion-optical systems for the imaging, physical and chemical analysis and measurement of specimens with resolution in the picometer range. The company offers a broad spectrum of application and service solutions for the fields of nanotechnology, materials research and life sciences. Carl Zeiss NTS GmbH is headquartered in Oberkochen, Germany, and has subsidiaries in England, France, the USA and Singapore. The company has a global workforce of about 650 people.
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